Returns policy

You have a 14 day right to cancel and refund on unused, sealed and re-saleable items with all manuals and accessories from the date you received your goods (excludes two tone painted guns).

Deliberately ordering a RIF  without an exception may incur a refund fee of around 5% to cover our lost costs on processing and refunding your order.

The postage costs for returned/unwanted items is at your own expense and the item(s) must be returned within 14 days. In the case an exchange is required against the returned item(s), a new postage charge will need to paid before the exchanged item(s) are sent out.

Once you have opened, inspected and used your item(s) you have then accepted the item is fit for purpose as advertised under the distance selling regulations, our normal warranties then applies.

Any item(s) to be returned must be securely wrapped in bubble wrap, cardboard box or packaging paper and securely taped, tape used on original display boxes i.e. brown tape all over the item(s) display packaging is NOT Acceptable as item(s) can get damaged, lost and be unsaleable, no refund will be given and and will repaired if returned due to a fault.

If any item(s) returned to us are not correctly packaged, missing parts/instruction manuals or been used/fitted then we have the right to refuse any refund or issue a partial refund at our discretion and charge the cost of the courier as well as the cost of return, this also includes destroyed, damaged original packaging i.e. your display box your airsoft gun came in, please do not wreck or throw away your original packaging in case it is needed later on to return an item for repair / replacement (excludes packaging used to ship your goods)

Products We’re Unable to Cancel, Refund or Exchange
Unless not as described, we cannot cancel, refund or offer an exchange on: Special orders, personalised or made-to-measure products (includes 2 Tone painted guns), perishable goods and consumables i.e. batteries / gas where they have been opened etc, our normal warranty applies on these items.

Two tone painted guns are classed as customised items, painting is a free of charge service and finishes can vary between guns, we do not except returns / exchanges if you just do not like the colour / finish.

This does not affect your statutory rights.

Until we accept receipt of any goods returned it is your responsibility i.e. “duty of care” for any goods purchased, this also includes display packaging.

Please Note: If you deliberately strip the two tone paint / repaint any of our products then this is classed as tampering with and you may be voiding your warranty.

In the event that a gun is returned to us under warranty and it becomes evident that it has been tampered with i.e taken apart or modified, the customer will be liable to pay a charge of £30 to cover the costs of postage and inspection of the item. Any damage that has incurred as a result of tampering will be repaired at an extra charge if repair is possible, but discussed with the individual customer at the time.

Any other (non gun) products that are returned for a refund after having been clearly used, altered or otherwise tampered with will not be issued with a refund but will be returned back to the customer, the customer will be liable for the postage costs. If there is a manufacturing fault with the item this will be waived.

If you wish to return a item(s) please email us in advance with your purchase details and reason for return.

All returns must be returned to the address below along with your proof of purchase.

Mad4 LTD
C/O Loknstore
Etheridge Avenue
Brinklow
Milton Keynes
MK10 0BP

Telephone: 0333 577 0202

Email: enquiries@actionhobbies.co.uk